Refund Policy

Last updated: 2026-10-24.

Escrow protects the buyer

Your payment is held by Botlot — not paid to the seller — until you accept delivery or the acceptance window (default 7 days) expires. Until then you can accept, or open a dispute.

Disputes

If you open a dispute before release, funds stay held and Botlot reviews the order against the seller’s stated delivery description — the terms you agreed to at checkout. If value was not delivered as described, we refund you in full. If it was delivered as described, we release to the seller.

After release

Once funds are released (on acceptance or window expiry), the sale is final. Bots are one-time assets; accept only when you’ve confirmed the value showed up.

Off-platform

Paying a seller outside Botlot voids escrow protection and this policy.